Refund policy
1. Personalized and Made-to-Order Products
All products offered by Jolly Home are made to order (print-on-demand).
This means that each item is specially produced after your order has been confirmed.
2. No Returns for Change of Mind
Due to this production method, returns are not accepted in cases of:
- change of mind
- incorrect size selection
- personal preference
We kindly encourage you to carefully review product descriptions and dimensions before placing your order.
3. Defective or Damaged Products
If you receive a defective, damaged, or misprinted product, please contact us within 7 days of receiving your order.
Please include:
- a description of the issue
- photos of the affected product
After review, a replacement or refund may be offered.
4. Claim Process
Any request must be sent to the following address:
E-mail: hello@jollyhome.ch
We will process your request as quickly as possible.
5. Refunds
Refunds are only issued in the event of a validated issue (defective product or production error).
They will be processed using the original payment method used for the order.
6. Return Address
Returns must not be sent without prior approval.
If a return is required, instructions will be provided to you by e-mail.