FAQ
Is delivery free?
Shipping is free in Switzerland 🇨🇭
For other countries, costs are calculated according to the destination.
What are the delivery times?
Lead times vary depending on the product and destination.
Generally, preparation takes a few days, then delivery between 5 and 12 business days.
Do you deliver internationally?
Yes, Jolly Home ships to many countries. Delivery times and shipping costs may vary depending on the destination.
Available countries:
Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Ireland, Italy, Netherlands, Poland, Portugal, Spain, Sweden, Albania, Andorra, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Estonia, Greece, Hungary, Latvia, Lithuania, Luxembourg, North Macedonia, Malta, Moldova, Monaco, Montenegro, Romania, United Kingdom, San Marino, Serbia, Slovakia, Slovenia, Switzerland, Ukraine, and Vatican City.
Can I return a product?
No, as each product is made to order, returns are not accepted except in case of defect or error.
If you encounter any issues, please do not hesitate to contact us via the contact form.
A solution will always be sought with you, with care and kindness.
Where are Jolly Home products manufactured?
Jolly Home products are made to order by trusted international production partners, with fulfillment centers located primarily in Europe and the United States.
Depending on the products ordered, their size, and current availability, a single order may be produced in different fulfillment centers and shipped in multiple packages, which may arrive on different dates.
All products comply with applicable quality and safety standards, including European regulations where required.
Can customs fees apply?
Some products may be manufactured and shipped from a country outside your delivery region.
In such cases, customs duties, import taxes, or clearance fees may be charged by your local customs authorities or the shipping carrier upon delivery. These charges are not included in the purchase price and are the responsibility of the recipient.
Whenever we know that a specific size or product variant is usually manufactured outside your region, this information is clearly indicated on the relevant product page.
Are all products vegan?
Yes, all products offered are chosen with animal-free materials and respectful printing.
How does Jolly Home support animal welfare?
Jolly Home supports animal protection by collaborating with dedicated associations such as Mission Moustaches and Gardiens des Félins.
Some products are even dedicated to this cause, with all profits donated to Mission Moustaches.
What payment methods do you accept?
We accept the following major secure payment methods:
- TWINT
- PayPal
- Credit card
- xxxxx
How do we contact you?
You can write to us using the contact form below, and we will get back to you as soon as possible.